Refund Policy
Truck Permit Services Inc. is committed to clear, fair handling of refund requests for NY Permits New York Highway Use Tax filing services. Please review this policy before you order.
We may update this Refund Policy at any time. The latest version is posted on this page with a “Last updated” date. Continued use of the Site after changes are posted means you accept the updated policy and that you have been informed of those changes.
1. Before we submit your application
If we have not yet submitted your application to New York State, you may request a refund of the service fee, minus any non-refundable payment-processor charges.
2. After submission
Once your application has been submitted to the state, service fees are generally non-refundable, because filing work and specialist time have already been performed. State outcomes (approval, delay, or denial) can vary and do not automatically create a refund.
3. How to request a refund
Email support@nypermits.com or call (888) 808-6026 and include:
- Your order number
- The email used on the order
- A short reason for the refund request
4. Refund process
If your request is approved, refunds are returned to the original payment method. Timing depends on your bank or card issuer and often takes several business days after we process the refund.
5. Card disputes
Please contact us first at support@nypermits.com or (888) 808-6026 before opening a Stripe or bank dispute so we can review the order quickly.
6. Non-refundable situations
We may deny a refund when:
- The application has already been submitted to the state
- The request is incomplete or we cannot verify the order
- The request appears fraudulent or abusive
7. Changes to this policy
Updates to this Refund Policy are posted on this page. Continued use of the Site after an update constitutes acceptance of the revised policy and acknowledgment that posting on the Site is notice to you.
8. Contact
Questions about refunds?
Email: support@nypermits.com
Phone: (888) 808-6026